We request enhancements to Accudemia’s Support Drop Box to allow true center‑level configuration and routing, with functionality appropriate for asynchronous essay feedback in a Writing Center. Currently, Support Drop Box appears configurable at the center level, but when enabled only for a specific center (e.g., Writing Center), the link does not function when accessed from the Home page. The Support Drop Box only works when enabled at the campus level, which activates it for all centers, meaning submission tickets are routed to all centers, even when students intend to submit to a specific center. Instructions for the Support Drop Box can only be set at the campus level, not at the center or service level, although our campus has multiple centers. The Support Drop Box only records submission time and does not allow logging of staff/tutor time spent providing feedback. Due to these limitations, the Support Drop Box is not usable for Writing Center asynchronous services, requiring us to rely on a cumbersome workaround. This process involves creating a special appointment‑based service, manually instructing students outside of service‑level settings, logging staff time manually, and voiding appointments to prevent sessions from being misrepresented as attended. This approach is inefficient, increases administrative workload, and negatively affects the accuracy of staff time tracking and reporting. We would request that the Support Drop Box function reliably when enabled at the center level, allowing each center to maintain its own independent drop box rather than sharing a single campus‑wide instance. This would include the ability to switch this feature on or off depending on the center. Centers should be able to provide center‑specific or service‑specific instructions, such as requiring students to upload both an essay draft and the instructor’s prompt, to ensure submissions are complete and appropriate and student submissions should route only to the selected center
