Session Expired Language when clicking link
K
Kevin Lee Sutton
On our webpage, students clicking the link are met with the message noting their "session has expired" and prompts them to log in.
This is somewhat of a barrier where people don’t continue to log in. Is it possible for this wording to be changed to say something other than their session has expired and instead note a welcoming message that prompts them to log in
Chaffey MSC
I agree — I previously contacted Accudemia technical support about rewording this message, but no action was taken. The current message is confusing, especially for students who have never used the system before. When they see “Session Expired,” they often assume they are on the wrong page or that something went wrong with their account.
Please take action to revise this message to make it clearer for users. A more informative/welcoming message could help reduce confusion and support requests.
K
Kevin Lee Sutton