Rescheduling-improve & clarify student experience to remove "invalid" message
under review
Nick Armstrong
Appointment rescheduling-when students reschedule their appointments, they are offered the ability to change the start time and the duration but for Centers with fixed start times and durations, the option is still there and students can go through the whole process, only to see "invalid" at the end of rescheduling. This can be confusing and frustrating for students. The option should be removed so when students go to reschedule, they can only choose an existing fixed appointment time and duration for those Centers that have fixed start times and duration.
Nick Armstrong
Merged in a post:
Rescheduling Appointment-remove student time & duration edit when appointments are fixed
Nick Armstrong
Rescheduling appointment-remove ability for student to edit time & duration of the appointment when the Center has fixed start & duration set up. Students currently go through the whole process of rescheduling, having the ability to change the start time or the duration, then get an "invalid" when they go to set the appointment. This is frustrating for the student. The option should be removed to make the process for the student clear and straight forward.
Nick Armstrong
under review